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Support & license
Before you contact support
- Search these docs: Ctrl + K (⌘ + K on Mac).
- Check the launch checklist: many issues are a missing Shopify discount, setting or app.
Contact support
Email support@orieltheme.com with:
- Your store address (
your-store.myshopify.com). - Your Oriel version (the number in the file name you uploaded, for example
oriel-1.0.0.zip). - What you expected and what happened instead, with a screenshot or short screen recording.
We reply within 2 business days.
What your license includes
Every license is for one store. Development and staging stores are free.
| Plan | Price | Includes |
|---|---|---|
| Standard | $99 | The theme, yours to use forever, plus 12 months of updates and support from your purchase date. |
| Renewal (optional) | $59 / year | Another 12 months of updates and support. |
| Lifetime | $350 | Updates and support for as long as Oriel is sold. |
Your theme never stops working
The renewal is optional. If you don't renew, your store keeps running exactly as it is. You just stop getting new versions and support.
Manage or cancel your subscription
Go to billing.stripe.com/p/login/4gM28r7Pb4na2fRgZ53oA00 and enter the email you bought with. You'll get a login link by email. There you can:
- Cancel automatic renewal. You keep updates until the end of the year you've paid for, and the theme keeps working after that.
- Update your card or billing details.
- Download your invoices.
Your purchase is processed by Stripe, so it shows as LINK.COM* on your card statement. You can also manage it at link.com.
Support covers how the theme works, theme settings and bugs. It doesn't cover custom code changes, third-party apps or general store setup.